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In a social-first world, people are feeling an intense urgency for action that makes progress against the most pressing issues of our time — issues mounting in number, intensity, and seemingly on their doorstep, raising the stakes for brands to act.
No generation feels this sense of responsibility and urgency more than Gen Z as they are fighting for their future. Their cultural impact wields tremendous influence over every other generation, not just in what we buy but in how we live and what we believe.
As brands navigate the present and plan for the future, this new cascade of influence changes the way brands and business must operate.
57%
expect a brand’s stand on important issues to be visible at the point of transaction
59%
will stop buying a brand if they don’t trust its company
Gen Z influences older generations on
What they buy
58%
(average)
How they support causes
52%
Workplace culture
63%
Financial behavior
52%
Earning Trust through the Cascade of Influence
Lean Into Gen Z’s Gravitational Pull
Gen Z is the tipping point for action. If you can activate them, you can shape behavior of all.
Build Inside-Out Activism
Brands are shaped as much by employee culture as consumer demand.
CMO's are Trust Catalysts
Marketing isn’t vertical, it’s horizontal.
Action Earns Trust
Brands can’t just talk anymore – they must act to earn trust and influence.
More Insights
BRANDS IN A FEED FIRST WORLD
In our supplement to The Cascade of Influence, we also explore the power of influence to drive trust and purchase, as well as the emotional bond that brands should be forging with and through communities…
The Gravitational Force of Gen Z
Richard Edelman, CEO
has been following brand trust for the past six years. Our most important finding is the emergence of belief-driven buying, with nearly two-thirds of consumers today buying or advocating for brands based on their values.
Read MoreHere Come the ‘ZEOs'
Business of Fashion
We tapped the gender-fluid designer Harris Reed to help lead our “Gen Z Lab,” part-consultancy, part-data hub, to better understand the next generation of consumers.
RESEARCH BY NUMBERS
This survey was fielded between May 13 and May 24, 2022, with an additional online youth survey conducted between May 13 and June 6, 2022.
14
Countries
13.7K+
Respondents (age 18+)
6.7K+
Respondents (age 14-17)
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